Frequently asked questions
WARRANTY, EXCHANGES & RETURNS
WHAT IS KORE'S WARRANTY POLICY?
ANSWER
We stand behind all of our products by offering a simple One Year Warranty. That means if your item malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. Please note: Cosmetic issues or issues caused by gear attached to the belt are not covered under warranty. Proof of purchase is required for all warranty claims. To submit a warranty claim, click here.
We stand behind all of our products by offering a simple One Year Warranty. That means if your item malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. Please note: Cosmetic issues or issues caused by gear attached to the belt are not covered under warranty. Proof of purchase is required for all warranty claims. To submit a warranty claim, click here.
WHAT IS "NORMAL USE"?
ANSWER
Generally acceptable or common usage of the particular item. We do not replace things like scratched buckles, torn leather or fraying nylon, as those issues result from every day wear and tear and are not manufacturers' defects. If you have a warranty issue, please submit a warranty claim here.
Generally acceptable or common usage of the particular item. We do not replace things like scratched buckles, torn leather or fraying nylon, as those issues result from every day wear and tear and are not manufacturers' defects. If you have a warranty issue, please submit a warranty claim here.
WHAT IS YOU 30 DAY MONEY-BACK GUARANTEE?
ANSWER
We offer a 30 Day Money-Back Guarantee on all our products. To receive a Full-Refund (minus shipping costs) all items must be returned in original condition (belts uncut, buckles unused) and original packaging. If the product is not resellable / not in original packaging, the return will not be accepted. We do not accept returns on cut belts. If you purchased from Amazon they require that you return it through their system. If you purchased directly from Kore (this website) please submit a return request here. Please allow 5-7 business days for credit to appear back on you account. Customers who opt in for $0.98 free returns will be provided a return label free of charge. If you did not opt in for free returns, payment for the return label can be made through our return portal.
We offer a 30 Day Money-Back Guarantee on all our products. To receive a Full-Refund (minus shipping costs) all items must be returned in original condition (belts uncut, buckles unused) and original packaging. If the product is not resellable / not in original packaging, the return will not be accepted. We do not accept returns on cut belts. If you purchased from Amazon they require that you return it through their system. If you purchased directly from Kore (this website) please submit a return request here. Please allow 5-7 business days for credit to appear back on you account. Customers who opt in for $0.98 free returns will be provided a return label free of charge. If you did not opt in for free returns, payment for the return label can be made through our return portal.
ARE YOUR BUCKLES AND ACCESSORIES REALLY PATENTED?
ANSWER
Yes, we have numerous utility and design patents registered with the U.S. Patent & Trademark Office. This is because we designed our unique ratchet buckles, belts, and accessories in our California offices.
Yes, we have numerous utility and design patents registered with the U.S. Patent & Trademark Office. This is because we designed our unique ratchet buckles, belts, and accessories in our California offices.
WHERE ARE YOUR PRODUCTS DESIGNED AND MANUFACTURED?
ANSWER
All of our products are designed, proto-typed, tested and assembled at our headquarters in San Diego, California. While you might not expect it, our belts, sunglasses, wallets, watches, backpacks and knives have many parts (buckles, springs, pins, screws, power-core, leather, nylon webbing, nylon fabrics, lenses, steel, zippers, etc) and each is made at a different factory. We pride ourselves on using superior quality parts, sourced from factories in the United States, Italy, Switzerland, Taiwan, Mexico and several Asian countries. We offer a full line of USA made belt straps manufactured right here in the USA.
All of our products are designed, proto-typed, tested and assembled at our headquarters in San Diego, California. While you might not expect it, our belts, sunglasses, wallets, watches, backpacks and knives have many parts (buckles, springs, pins, screws, power-core, leather, nylon webbing, nylon fabrics, lenses, steel, zippers, etc) and each is made at a different factory. We pride ourselves on using superior quality parts, sourced from factories in the United States, Italy, Switzerland, Taiwan, Mexico and several Asian countries. We offer a full line of USA made belt straps manufactured right here in the USA.
HOW WIDE ARE THE CLASSIC FULL-GRAIN LEATHER BELTS?
ANSWER
Classic leather fashion belts are 1-3/8" (3.5 cm) wide.”
Classic leather fashion belts are 1-3/8" (3.5 cm) wide.”
HOW WIDE ARE THE SMOOTH TOP-GRAIN LEATHER BELTS?
ANSWER
Smooth leather fashion belts are 1-3/8" (3.5 cm) wide.
Smooth leather fashion belts are 1-3/8" (3.5 cm) wide.
HOW WIDE ARE THE SLIM FULL-GRAIN LEATHER BELTS?
ANSWER
Slim leather fashion belts are 1-1/8" wide.
Slim leather fashion belts are 1-1/8" wide.
WHAT IS THE DIFFERENCE BETWEEN FULL-GRAIN AND TOP-GRAIN LEATHER?
ANSWER
Full Grain is the best grade of leather. It's also the most durable and strongest of all leathers, actually improving with age. Full Grain comes from the very top layer of the cow's hide. This is the reason why natural marks, scrapes, and scars are occasionally visible in the leather. In comparison, Top-Grain leather is the second-highest quality leather you can find. It is split from just under the top layer of the hide and then sanded. Top Grain is more durable and stronger than Genuine, but not quite as durable as Full Grain. Our leather is mineral tanned. We do not use lower grades of genuine or bonded leathers.
Full Grain is the best grade of leather. It's also the most durable and strongest of all leathers, actually improving with age. Full Grain comes from the very top layer of the cow's hide. This is the reason why natural marks, scrapes, and scars are occasionally visible in the leather. In comparison, Top-Grain leather is the second-highest quality leather you can find. It is split from just under the top layer of the hide and then sanded. Top Grain is more durable and stronger than Genuine, but not quite as durable as Full Grain. Our leather is mineral tanned. We do not use lower grades of genuine or bonded leathers.
HOW LONG ARE THE FASHION LEATHER BELTS?
ANSWER
Our fashion belts are ONE-SIZE and fit any waist from 24" to 44" . Actually, our classic and slim belts are 52" long (132 cm) when you first get them, so if you're a 44" size for example - there's still extra leather to pass thru the buckle and first belt loop. Some trimming is usually required with sharp household scissors to get the belt to your "size zone". Then the 10" track gives you 5" to adjust in either direction.”
Our fashion belts are ONE-SIZE and fit any waist from 24" to 44" . Actually, our classic and slim belts are 52" long (132 cm) when you first get them, so if you're a 44" size for example - there's still extra leather to pass thru the buckle and first belt loop. Some trimming is usually required with sharp household scissors to get the belt to your "size zone". Then the 10" track gives you 5" to adjust in either direction.”
SHIPPING
WHAT PROCESS DO YOU USE TO TAN THE LEATHER?
ANSWER
All our leather belts are mineral tanned (aka chrome tanning). Mineral tanning is more water / stain resistant and less likely to scratch when compared to vegetable tanning.
All our leather belts are mineral tanned (aka chrome tanning). Mineral tanning is more water / stain resistant and less likely to scratch when compared to vegetable tanning.
DO YOUR BUCKLES CONTAIN NICKEL?
ANSWER
Our X3 gun buckle is completely nickel free. All other buckles (stainless steel and alloy) contain small amounts of nickel.
Our X3 gun buckle is completely nickel free. All other buckles (stainless steel and alloy) contain small amounts of nickel.
WHERE DO YOU DELIVER BELTS TO?
ANSWER
We ship to most EU countries.
We ship to most EU countries.
WHAT IS THE WARRANTY ON THE BELTS?
ANSWER
Warranty is provided for 2 years.
Warranty is provided for 2 years.
HOE LONG DOES DELIVERY TAKE?
ANSWER
Standard delivery time is approximately 3-5 business days inside EU.
Standard delivery time is approximately 3-5 business days inside EU.
WHAT IS THE LEATHER QUALITY LIKE?
ANSWER
We only use 2 types of leather for our fashion belts - Full-Grain and Top-Grain. The most popular is our Classic double-stitched belts (1-3/8" wide) with a Full-Grain leather outer layer. The inner layer of all our belts are Top-Grain leather. Our second most popular is our smooth, no-stitch leather belts (1-3/8" wide), made of Top-Grain leather on both sides. We also make a Slim style Full-Grain belt (1-1/8" wide) for a dressier look. Please note that all track style belts use several layers to accommodate the sewn-in track system. It is impossible to use one piece of solid leather to achieve this feature.
We only use 2 types of leather for our fashion belts - Full-Grain and Top-Grain. The most popular is our Classic double-stitched belts (1-3/8" wide) with a Full-Grain leather outer layer. The inner layer of all our belts are Top-Grain leather. Our second most popular is our smooth, no-stitch leather belts (1-3/8" wide), made of Top-Grain leather on both sides. We also make a Slim style Full-Grain belt (1-1/8" wide) for a dressier look. Please note that all track style belts use several layers to accommodate the sewn-in track system. It is impossible to use one piece of solid leather to achieve this feature.
WHAT IS THE DIFFERENCE BETWEEN THE DIFFERENT FASHION BUCKLES YOU SELL?
ANSWER
The style or face of the buckle and material (alloy, stainless steel, or titanium) is the only difference. Our patented spring-loaded mechanism is identical in all our buckles. It's more durable, secure and rarely ever sticks. We make solid stainless steel, zinc alloy and titanium fashion buckles for men.
The style or face of the buckle and material (alloy, stainless steel, or titanium) is the only difference. Our patented spring-loaded mechanism is identical in all our buckles. It's more durable, secure and rarely ever sticks. We make solid stainless steel, zinc alloy and titanium fashion buckles for men.
HOW DO I TRIM MY BELT TO FIT MY WAIST PERFECTLY? IS IT EASY?
ANSWER
Here’s how to trim your new belt for a perfect fit. It’s easy and only takes a minute to do. 1. On the back of the belts we printed a sizing ruler. Locate your pant size on the ruler - ADD 4 inches and CUT - using sharp, heavy-duty scissors. 2. For example, if your pant size is 32” – cut the belt at 36” mark. BUT - if your pant size is from 40” to 44” - do NOT cut the belt proceed to step 3. If you have a XL size belt and your waist is from 50" - 54" - Do NOT cut – Proceed to step # 3. 3. Insert cut or blunt end of belt into buckle teeth and clamp down firmly. It’s OK to use force if needed (use tabletop for leverage), the buckle won’t break. 4. Feed belt around your waist (L to R), thru buckle and the first belt loop. Pull until belt feels snug. 5. Ideally, your belt tip should extend beyond the first belt loop by 2-3 inches. If your belt is too long – just remove the buckle and trim off one inch at a time until the desired length is achieved. Cut with Caution. Note: We DO NOT GIVE FULL REFUNDS or REPLACEMENTS for belts that have been cut too short. So please Cut with Caution.
Here’s how to trim your new belt for a perfect fit. It’s easy and only takes a minute to do. 1. On the back of the belts we printed a sizing ruler. Locate your pant size on the ruler - ADD 4 inches and CUT - using sharp, heavy-duty scissors. 2. For example, if your pant size is 32” – cut the belt at 36” mark. BUT - if your pant size is from 40” to 44” - do NOT cut the belt proceed to step 3. If you have a XL size belt and your waist is from 50" - 54" - Do NOT cut – Proceed to step # 3. 3. Insert cut or blunt end of belt into buckle teeth and clamp down firmly. It’s OK to use force if needed (use tabletop for leverage), the buckle won’t break. 4. Feed belt around your waist (L to R), thru buckle and the first belt loop. Pull until belt feels snug. 5. Ideally, your belt tip should extend beyond the first belt loop by 2-3 inches. If your belt is too long – just remove the buckle and trim off one inch at a time until the desired length is achieved. Cut with Caution. Note: We DO NOT GIVE FULL REFUNDS or REPLACEMENTS for belts that have been cut too short. So please Cut with Caution.
CAN I MIX AND MATCH FASHION BUCKLES & BELTS?
ANSWER
Yes. you can mix & match the following items; classic full-grain, smooth top-grain, nylon fashion belts (1-3/8" / 3.5 cm wide) with alloy, express and stainless steel fashion buckles. You can also mix & match Slim fashion buckles with Slim full-grain belts (1-1/8" / 2.8 cm wide). You can NOT match any fashion buckles or belts with our wider Kore Gun buckles or belts. Many items are for sale as sets (buckle & belt) and also separately in our store.
Yes. you can mix & match the following items; classic full-grain, smooth top-grain, nylon fashion belts (1-3/8" / 3.5 cm wide) with alloy, express and stainless steel fashion buckles. You can also mix & match Slim fashion buckles with Slim full-grain belts (1-1/8" / 2.8 cm wide). You can NOT match any fashion buckles or belts with our wider Kore Gun buckles or belts. Many items are for sale as sets (buckle & belt) and also separately in our store.